TCSEPP Coordinator- Social Work Research & Public Service (Rutherford & Cannon Counties)
University of Tennessee, Knoxville
Murfreesboro, TN
Full-time
Social Service
Posted on April 11, 2024
Regular Full-time
Exempt position
Market range: 7 (45K - 47K)
Multiple Positions
The University of Tennessee Knoxville, College of Social Work, through the Social Work Office of Research and Public Service (SWORPS) is accepting applications for two Coordinators for the Tennessee Child Support Employment & Parenting Program (TCSEPP). Within SWORPS, the TCSEPP Coordinator functions as a case manager for a child support program funded by the Tennessee Department of Human Services (TDHS). The TCSEPP team has the mission to help non-custodial parents overcome barriers to employment in order to become stable, obtain employment, pay child support, become self-sufficient, and be an active parent in their child(ren)'s lives.
This position location is Middle, TN covering Rutherford and Cannon County but will require travel to multiple counties within Middle, TN to provide coverage as needed.
The TCSEPP Coordinator's responsibilities will include, but are not limited to:
- Determine participant eligibility and properly assess participants' barriers and make appropriate referrals for identified barriers
- Develop individual action plans for participants and provide one-on-one case management to participants to assist them with job readiness activities and emotional support and encouragement
- Maintain accurate records of all participant interactions in appropriate places, i.e. TCSES, Apricot, Excel spreadsheet, etc.
- Monitor participants' child support eligibility & payments; program involvement & compliance, and employment
- Maintain balances of petty cash account, procurement card, and any other assigned financial information
- Develop and maintain partnerships with local agencies to assist participants with barriers to employment
- Attend community interagency meetings to learn about and share available resources and information
- Participate in partner meetings
- Provide consultation to evaluators regarding program progress
- Provide regular updates to Child Support staff and attorneys on participant progress
- Maintain a court presence to foster a positive relationship with the Child Support legal system and to recruit and/or enroll potential participants
- Participate in job/resource fairs
- Help to develop and maintain outreach materials, i.e. brochures
Qualifications :
Position Requirements:
- Bachelor’s Degree in a related field
- 2 years of customer/client service experience.
- In lieu of a Bachelor’s degree, candidates with 3 additional years of experience will be considered.
Preferred Experience:
- Experience working with non-custodial parents and/or Employment programs
- Experience collaborating with community groups and/or social service organizations.
- Demonstrated experience working with Tennessee Child Support Enforcement System (TCSES) and Apricot databases
Competencies/Qualifications:
Case management skills:
- Ability to assess participant needs
- Ability to develop positive & trusting relationships with participants and offer emotional support
- Ability to positively interact with partners including child support, court, attorneys, etc.
- Ability to promote the program to potential participants, partners, and employers
- Ability to advocate for participants
- Ability to work independently and within a team setting
- Ability to travel to multiple counties to serve participants
- Ability to be flexible with respect to changing needs of the project
Application Process: Interested individuals should provide a cover letter addressing professional experience relevant to each required and preferred qualifications, a resume, and complete contact information for 3 professional references. Screening of applicants will begin immediately and will continue until the position is filled.
