Veterans Center Student Services Support
University of Missouri - Columbia (MU)
Columbia, MO
Full-time
Administration / Clerical
Posted on April 24, 2024
Hiring Department
MU Veterans Center
Job Description
This position is responsible for providing support and services to MU students who are military-connected and/or members of the veteran community. Work assignments typically involve assisting veterans as they adjust to the academic environment; certification of GI Bill entitlements; obtaining appropriate university, state and federal educational and eligibility for health and family support benefits; assisting with career services; and provide referrals to both internal and external resources. The ideal candidate will understand how the team integrates with others to accomplish team objectives.
- Responsibilities include serving as staff of a central support center that provides a single point of contact for customers seeking these services.
- Provide frontline support as part of a support center, responding to customer inquiries, researching, and resolving problems, and maintaining a statistical accounting of the provided service. Support is provided in person, online and via telephone.
- Must be a designated Department of Veterans Affairs (VA) School Certifying Official (SCO) or pass the necessary training to be designated a VA SCO within 10 business days of hire.
- Develop working knowledge of VA-Once, the VA's online portal for certifying GI Bill benefits and PeopleSoft (myZou)
- Develop, submit and track reports required by the Department of Veterans Affairs (VA).
- Track and report eligibility and GPA's for Returning Heroes Act compliance.
- Track and assist in selecting annual scholarship recipients
Communication and Marketing:
- Assist with student veteran programming and events.
- Create, maintain, and distribute internal documentation and reference material to ensure up-to-date information for staff related to various VA and University policies and procedures.
- Staff student activities as required by the Director
- Other duties as assigned.
M-F 8-5, Occasional weekend and evening hours are possible
Minimum Qualifications
A Bachelor's degree or an equivalent combination of education and experience from which comparable knowledge and skills can be acquired is necessary
Preferred Qualifications
- Experience working with students in higher education
- Experience working with veterans' services
- Ability to meet standards to become a Department of Veterans Affairs (VA) School Certifying Official (SCO) or pass the necessary training to be designated a VA SCO within 10 business days of hire
- Demonstrated ability to work independently and meet inflexible deadlines
- Possess a working knowledge of the military, its environment and terminology
Salary Range: $17.00-$19.00/hr
Grade: GGS-007
University Title: Student Support Specialist II
Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.
Application Materials
Cover letter, resume and completed application form
Community Information
Columbia offers small-town friendliness with big city features and a high quality of life for people of all ages and interests. Founded on education and known as an ideal college town, its location also makes it an attractive spot for businesses and travelers. Located on Interstate 70 and U.S. Highway 63, Columbia is right in the middle of the state and the nation. Just a couple hours' drive from St. Louis and Kansas City, Columbia is Boone County's largest population center offering big-city culture, activities, and resources with a low cost of living. Columbia is home to a variety of restaurants and entertainment venues and hosts more than a dozen cultural festivals each year. If you want to grow your career, continue your education, raise a family, and retire, Columbia is a good place to be!
Benefit Eligibility
This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website athttps://www.umsystem.edu/totalrewards/benefits.
Values Commitment
We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.
In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.
Equal Employment Opportunity
The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visithttps://www.umsystem.edu/ums/hr/eeoor call the Director of Employee and Labor Relations at 573-882-2146.
To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.
