Patient Service Rep in Health Psychology at the College of Health Sciences
University of Missouri - Columbia (MU)
Columbia, MO
Full-time
Health Care Provider
Posted on April 24, 2024
Hiring Department
Patient Service Representative
Department of Health Psychology
College of Health Sciences
University of Missouri - Columbia
Job Description
This position is front line staff in the adult neuropsychology and health psychology clinics. Duties include: customer service, scheduling patients, arriving patients, arranging return visits, building schedules, updating patient demographics, confirming insurance, completing preauthorizations, requesting medical records, working with patients, families and/or staff in handling and resolving problems that may occur during the course of a visit.
Job Responsibilities
- Manage patient check-in, check-out, scheduling, cancelling, and no-showing appointments for the adult neuropsychology and health psychology clinics (five clinicians total).
- Effectively utilize computer applications such as IDX/GE, RevenueCycle, PowerChart, Microsoft Office applications, Microsoft Teams, Zoom, etc.
- Remain courteous and respectful with patients, co-workers, and outside contacts. Adhere to the UMHC Culture of Yes.
- Answer phone calls and route to appropriate party.
- Request, prepare, and ensure the completeness of the patient medical record while following compliance standards.
- Respond to routine inquiries from all outside agencies and referral sources by phone, email, and face-to-face visits in a professional and knowledgeable manner while adhering to departmental and University policies and procedures.
- Assist with completing insurance preauthorizations.
- Maintain inventory of office and lab supplies; prepare and place orders for supplies through the College of Health Sciences (CHS) procurement process.
- Maintain the general appearance of the waiting room, reception area, and clinic rooms; straighten magazines, chairs and other light furniture.
- Administrative Support for 6 faculty members.
- Perform other clerical duties as assigned in a competent and timely manner.
Monday – Friday
7:45am – 4:45pm
Minimum Qualifications
High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
Six (6) months of experience with frontline customer service and guest relations duties and skills.
Preferred Qualifications
Bachelor's Degree
Prior experience in a health care setting, hospital admissions, registration, medical office, use of medical terminology, and IDX training strongly preferred.
Anticipated Hiring Range
Anticipated Hiring Range: $14.00 - $17.59
Grade: PAT 3A
University Title: Patient Service Representative
Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.
Application Materials
Completed online application, cover letter, and resume are required.
Applications must be submitted on-line through the University of Missouri website:https://hr.missouri.edu/job-openings(search for Job Opening 51449).
Application Deadline
Applications will be reviewed until well-qualified applicants are identified to advance to the interview process.
Other Information
At the Mizzou College of Health Scienceshttps://healthsciences.missouri.edu/about/,we work every day to improve the health and well-being of individuals and communities.
As the home of the most popular major on campus, we teach Mizzou students who care about health and are dedicated to serving others. In addition to learning in the classroom, our students spend more than 80,150 hours helping patients every year.
Our faculty are driven to solve real-world problems. They lead the way by conducting research that has power and purpose. From expanding the use of technology in health care to improving mental health and learning in schools, we are discovering ways to make life better for everyone.
Through clinics and community outreach programs, we provide vital services to members of our community and training for our students. We are proud to serve Missourians today while preparing the workforce of tomorrow.
Benefit Eligibility
This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website athttps://www.umsystem.edu/totalrewards/benefits.
Values Commitment
We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.
In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.
Equal Employment Opportunity
The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visithttps://www.umsystem.edu/ums/hr/eeoor call the Director of Employee and Labor Relations at 573-882-2146.
To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.
