Inbound - Customer service
Tulsa World Media Company
Tulsa, OK
Full-time
Call Center / Customer Service
Posted on February 18, 2020
BH Media is seeking experienced Part-Time Customer Service Representatives to join fast-paced call center located in bustling downtown Tulsa!!!!
This opportunity features: A positive, team oriented and fun work environment, on the job training and coaching, flexible hours and bonus potential!!!!!!!
Could have weekday shifts of: 6:30am12:30pm or 12:30pm 4:30pm and weekends from 6:30am to 10:00am.
Opportunity to work from home after 3 months
What you will be doing:
Answering phones with polite, courteous and professional manner
Address everything from billing to delivery to digital
Ask probing questions to identify customer issue or concern
Knowing when to escalate an issue or concern
Provide online support for current print and digital subscribers
Handle all calls with customers so that the customer is 100% satisfied when the call ends
Additional functions:
Willingness to work flexible schedule including day, evening, weekends and holidays
Ability to multi-task with accuracy
Ability to sit for extended period of time
Maintain customer satisfaction ratings outlined in company policy
Meet or exceed minimum performance standards outline in company policy
Ideal candidate will have:
High school diploma or equivalent
Superior phone etiquette skills
Ability to speak clearly
Excellent verbal and written communication skills
Proficiency in Outlook and Word
Ability to type 30 WPM without errors
At least 1 year experience in customer service preferred
Come join BH Media's team in servicing customers nationwide, a seat is waiting for you!!!!
BH Media Group is an Equal Opportunity Employer
This opportunity features: A positive, team oriented and fun work environment, on the job training and coaching, flexible hours and bonus potential!!!!!!!
Could have weekday shifts of: 6:30am12:30pm or 12:30pm 4:30pm and weekends from 6:30am to 10:00am.
Opportunity to work from home after 3 months
What you will be doing:
Answering phones with polite, courteous and professional manner
Address everything from billing to delivery to digital
Ask probing questions to identify customer issue or concern
Knowing when to escalate an issue or concern
Provide online support for current print and digital subscribers
Handle all calls with customers so that the customer is 100% satisfied when the call ends
Additional functions:
Willingness to work flexible schedule including day, evening, weekends and holidays
Ability to multi-task with accuracy
Ability to sit for extended period of time
Maintain customer satisfaction ratings outlined in company policy
Meet or exceed minimum performance standards outline in company policy
Ideal candidate will have:
High school diploma or equivalent
Superior phone etiquette skills
Ability to speak clearly
Excellent verbal and written communication skills
Proficiency in Outlook and Word
Ability to type 30 WPM without errors
At least 1 year experience in customer service preferred
Come join BH Media's team in servicing customers nationwide, a seat is waiting for you!!!!
BH Media Group is an Equal Opportunity Employer