Student Support Specialist

Tulsa Community College   Tulsa, OK   Full-time     Education
Posted on September 20, 2022
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Student Support Specialist

Salary 
$14.77 - $16.76 Hourly
Location 
Tulsa, OK
Job Type
Full-time
Department
Student Support Center
Job Number
3583F-08-22
 
 
Work Schedule
40 hours per week; Evenings and possibly occasional weekends
Campus
Metro
About TCC
Tulsa Community College is committed to creating equitable and inclusive work environments to support the success of the full range of our employees. We believe that employees who feel valued and respected will create policies, programs, practices and services to effectively meet the needs and exceed the expectations of our increasingly diverse student populations. We encourage candidates to apply who have demonstrated capacity to create inclusive work environments, to work effectively on increasingly diverse teams, and to serve the increasingly diverse college community. We are committed to hiring and retaining a racially diverse, culturally competent staff at all levels of the organization who not only reflect the demographics of our students, but also continue to deepen their skills and competencies to serve the full range of our community.
Equal Opportunity Employer
TCC is committed to promoting an equal employment opportunity workplace. Equal opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without discrimination on the basis of race, color, religion, sex, age, national origin, genetic information (GINA), physical or mental disability, pregnancy, sexual orientation, gender identity, marital status, familial status, ancestry, military and/or veteran status, and/or any other status protected by applicable Federal, state or local law. If you need assistance or an accommodation due to a disability, you may contact us at humanresources@tulsacc.edu or 918-595-7859.
Job Summary

Answer incoming calls from clients (faculty, staff, and students). Troubleshoot and resolve caller’s support needs while delivering excellent client service.

Essential Duties

 

Provide outstanding customer service for inbound/outbound support calls.

Create service tickets in order to fulfill the requests of the caller.

Research to gather solution of unknown problems and to stay current of changes.

Manage ticket queue to ensure timely response and processes for service tickets.

Learn and follow departmental procedures for both calls and operation in the department.

 

Minimum Qualifications

Associate’s degree or equivalent education in Business or related field. Degree requirement may be substituted with equivalent work experience.

Six months experience in a call center environment.

Customer service skills, dependability, organization, flexibility, maintain confidentiality, maintain good working relationships and good communication skills.

Require experience with Microsoft Office, call center technologies, and other call center-related software.

 

Preferred Qualifications

Require Interpersonal & Communication Skills / Customer Service, Require Teamwork, Require Reliability and Integrity, Require Self Management.

Agency
Tulsa Community College