Student Support Specialist #3762F-12-21

tulsa community college   Tulsa, OK   Full-time     Education
Posted on January 9, 2022
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Student Support Specialist

Salary
$14.77 - $16.76 Hourly
Location
Tulsa, OK
Job Type
Full-time
Department
Student Support Center
Job Number
3762F-12-21
Work Schedule
40 hours per week; Ability to work until 8:00 pm
Campus
Metro
About TCC
Tulsa Community College is committed to creating equitable and inclusive work environments to support the success of the full range of our employees. We believe that employees who feel valued and respected will create policies, programs, practices and services to effectively meet the needs and exceed the expectations of our increasingly diverse student populations. We encourage candidates to apply who have demonstrated capacity to create inclusive work environments, to work effectively on increasingly diverse teams, and to serve the increasingly diverse college community. We are committed to hiring and retaining a racially diverse, culturally competent staff at all levels of the organization who not only reflect the demographics of our students, but also continue to deepen their skills and competencies to serve the full range of our community.

Job Summary
Answer incoming calls from clients (faculty, staff, and students). Troubleshoot and resolve caller's support needs while delivering excellent client service.

Minimum Qualifications
Associate's degree or equivalent education in Business or related field. Degree requirement may be substituted with equivalent work experience.

Six months experience in call center environment

Customer service skills, dependability, organization, flexibility, maintain confidentiality, maintain good working relationships and good communication skills.

Require experience with Microsoft Office, call center technologies, and other call center-related software.