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Service Center Representative #3912F-8-19

tulsa community college
Tulsa, OK Full-time
Posted on August 25, 2019

Service Center Representative

About Tulsa Community College

Tulsa Community College is committed to creating equitable and inclusive work environments to support the success of the full range of our employees.

We believe that employees who feel valued and respected will create policies, programs, practices and services to effectively meet the needs and exceed the expectations of our increasingly diverse student populations.

We encourage candidates to apply who have demonstrated capacity to create inclusive work environments, to work effectively on increasingly diverse teams, and to serve the increasingly diverse college community.

We are committed to hiring and retaining a racially diverse, culturally competent staff at all levels of the organization who not only reflect the demographics of our students, but also continue to deepen their skills and competencies to serve the full range of our community.

Job Summary:

Answers incoming Student Services, IT, and Facilities phone calls from clients (faculty, staff and students). Troubleshoots and resolves caller's support needs.

Campus: Metro

Classification: Staff

Position Type: Full-time

Curricular:

If Faculty, Contract Length:

Job Code Number: 3912F-8-19

Minimum Qualifications:

  • Associates degree in Business, Education or related field.
  • Six months experience in a call center environment; must have customer service skills, dependability, organization, flexibility, maintain confidentiality, maintain good working relationships and good communication skills.
  • Proficiency in Microsoft Office; use of call center technologies and other call center-related software.

Preferred Qualifications:

Minimum Salary: $14.77/hour

Work Schedule:

  • 40 hours per week; may require working until 7:30 pm and an occasional Saturday morning.

Posting Date: 08/20/2019

Closing Date:

Open Until Filled: Yes

Special Instructions to Applicants:

Advertised Department: Service Center