Director Answer Center #4865F-01-20
Director Answer Center
About Tulsa Community College
Tulsa Community College is committed to creating equitable and inclusive work environments to support the success of the full range of our employees.
We believe that employees who feel valued and respected will create policies, programs, practices and services to effectively meet the needs and exceed the expectations of our increasingly diverse student populations.
We encourage candidates to apply who have demonstrated capacity to create inclusive work environments, to work effectively on increasingly diverse teams, and to serve the increasingly diverse college community.
We are committed to hiring and retaining a racially diverse, culturally competent staff at all levels of the organization who not only reflect the demographics of our students, but also continue to deepen their skills and competencies to serve the full range of our community.
Job Summary: Provide dynamic leadership and coordination in providing integrated student-facing services and lead a team of cross-trained Answer Center Specialists with the overarching goal of providing exemplary student services and helping students achieve success at TCC.
Campus: Southeast
Classification: Administrative
Position Type: Full-time
Curricular:
If Faculty, Contract Length:
Job Code Number: 4865F-01-20
Minimum Qualifications:
- Master's degree in Higher Education, Business, Communications or a related field. Degree requirement may be substituted with equivalent work experience.
- Three years of experience in higher education, customer service, finance or related service industries with customer-facing business practices.
- Proficiency in working with spreadsheets, PowerPoint and other software that assists in visual presentations.
Preferred Qualifications:
- Demonstrated supervisory, computer, communication and critical thinking skills.
- Strong knowledge of Oklahoma State Regents for Higher Education policies and procedures.
- Experience working with Banner software.
- Ability to translate Spanish.
Starting Salary Range: $51,452 - $59,170
Work Schedule:
Monday- Thursday 9:00 a.m. to 6:00 p.m., Fridays 8:00 a.m. to 5:00 p.m.
Hours may vary during peak enrollment periods.
Posting Date: 02/03/2020
Closing Date:
Open Until Filled: Yes
Special Instructions to Applicants:
Advertised Department: Enrollment Management