Case Management Specialist

The Muscogee Nation   Okmulgee, OK   Full-time     Social Service
Posted on January 7, 2023

Muscogee (Creek) Nation

Seeking a Case Management Specialist

General Summary: Case management specialist performs complex and specialized TANF eligibility and grant determination assignments. Responsible for applying policy and procedures to determine eligibility for assistance and provides counseling referrals and advice to support academic, personal and social development of participants. Promotes career readiness and develops employment through work experience and subsidized employment opportunities for participants by performing the following duties:

Principal Duties and Responsibilities:
•Responsible for development and ongoing monitoring of participants' progress towards goals established in the personal responsibility plan (PRF).
•Determines benefit eligibility, identifies need for ancillary services/payments within approved program policy or makes appropriate referrals to other staff and community resources for immediate services and assistance and generates applicable payment.
•Assist client to modify attitudes and patterns of behavior by increasing understanding of self, personal problems and participant's part in creating them.
•Determines when a participant does not comply with program requirements and applies sanctions/closure as mandated within established timelines.
•Assist and refers participants to other services, including but not limited to childcare, job placement, educational facilities, and any necessary intervention services.
•Monitors and maintains case files on individual participant achievements, work participation activities, and participates with client and relevant staff in the development of the PRF toward goals.
•Conducts home visits with participants.
•Maintains strict confidentiality of all facets of programs and participant records ensures accuracy and completeness of case records in the electronic case management system and case files.
•Organizes caseload, maintains compliance with program Policies and Procedures and ensures that appropriate staff complete delegated tasks.
•Maintains a case log for all participants.
•Collects, organizes and analyzes information about individuals through assessments, interviews and professional sources.
•Works with career specialist to formulate a plan for a smooth transition into community employment.
•Ability to deal with difficult and irate participants.
•Ability to deal with hard to serve participants.
•Participates in staff meetings and trainings to support the quality of services delivered at the highest standards.
•Stays abreast of new developments, methods and techniques in the field related to employability of hardest to serve and economically disadvantaged.
•Establish rapport and develop a positive working relationship with participant.
•Encourage and motivate participants to reach employment goals utilizing motivational interviewing techniques.
•Work as part of a team including co-workers, partner agencies and an active member of the case review.
•Participate in training areas related to improvement of service delivery.
•Compiles and studies occupational, educational and economic information to aid participants in making and carrying out vocational and educational objectives.
•Participates directly with the business community, personal contracts and referrals to inform them of the job placement services offered by the program and solicit job placement opportunities.
•Locate and secure trainings with local colleges, schools, services and vocational centers for participants.
•Develop and promote work experience and subsidized employment sites and assist in writing contracts, terminate sites as necessary.
•Generate subsidized employment payments.
•Provide one on one coaching and guidance in employment search and life skills management, and provide problem-solving support in resolving issues to retain employment.
•Encourage and motivate participants to reach employment goals utilizing motivational interviewing techniques.
•Other duties as assigned.
Minimum Requirements:
1. Bachelor's degree from an accredited college or university.
2. One-year experience in social work or related field.
3. Five years' experience working as a social worker or case manager will be considered in place of education.
4. Excellent customer service skills and must be highly organized.
5. Must have a Valid Oklahoma Driver's License.

Preferred Requirements:
1. Minimum requirements plus two years' experience with bachelors or six years' experience as a social worker or case manager in place of education.
2. Knowledge of basic TANF procedures and practices.

Muscogee (Creek) and Indian Preference