Orthopaedic Practice Administrator

Orthopaedic Specialists of Austin is hiring a full-time Practice Administrator in Austin, TX.

COMPANY:

Founded in 2004, Orthopaedic Specialists of Austin (OSA) is the preeminent orthopedic platform in the Austin market. OSA employs nine providers inclusive of sub-specialty-trained orthopedic surgeons and partners and offers medical and surgical orthopedic services within their state-of-the-art flagship facility and satellite offices. The platform's sub-specialty-focused clinical model enables providers to customize treatment throughout the patient care continuum. OSA joined Growth Orthopedics in June 2022. For more information, please visit www.orthoaustin.com.

Growth Orthopedics is a national managed service organization (MSO) that partners with independent orthopedic offices while ensuring their individual autonomy. Growth Ortho is dedicated to caring for patients, the comfort and development of their associate physicians, and growth for all equity stakeholders. Growth Ortho's mission is to be the partner of choice for best-in-class orthopedic groups throughout the United States by delivering a "Physician First" focus that ensures the long-term success and health of the groups that join the Growth Orthopedics platform. Partner firms include Bluegrass Orthopaedics, Bluegrass Specialty Surgery Center, and Orthopaedic Specialists of Austin. Private equity firm Trivest Partners is the primary investor in Growth Orthopedics. For more information, please visit www.growthortho.com.

Trivest Partners, established in 1981 and based in Coral Gables, FL, is one of the country's most active and successful lower middle-market private equity firms. Trivest is one of the only private equity firms focused exclusively on founder-owned businesses and has supported more than 400 companies with an aggregate value of over $7 billion since its founding. By partnering with Trivest and its vast economic resources, Growth Ortho can offer compelling packages to doctors, managers, and other shareholders in orthopedic practices. Trivest has a reputation in the private equity industry for its business-friendly, founder-focused approach to investing. By 2021, Trivest was one of only 14 private equity firms to be honored on Inc.'s list of founder-friendly private equity firms every year since the list's inception. For more information, please visit www.trivest.com.

REPORTS/RELATIONSHIPS:
This position will report directly to the Chief Operating Officer (COO) and lead a team of seven management and administrative team members of the practice, with indirect oversight of a total team of approximately 40.

BASIC FUNCTIONS:
The individual who occupies this position will coordinate all administrative and operational needs of the clinic, including ancillary services. The Practice Administrator will partner with the practice's MSO and the Physician Board to set goals for the practice and is responsible for their implementation, while providing effective leadership and communication across the practice staff. The Practice Administrator will foster a cohesive team and a positive environment while identifying and modifying standard operating procedures to ensure safe and exceptional patient care.

Specific duties will include, but not necessarily be limited to:

* Direct oversight of day-to-day practice operations to assure the highest quality care and patient, provider, and staff satisfaction.
* Provide direct supervision of front office and central call leadership, RCM director, and other operational/administrative staff and medical assistants, as assigned.
* Ensure compliance with all regulatory agencies, system protocols, and office procedures; communicate policy changes to appropriate staff.
* Mediate or assist in the mediation of conflicts, differences, and misunderstandings between and amongst patients, staff, and physicians.
* Work closely with physicians and the MSO to optimize practice operations through skilled operational processes and sound financial management.
* Provide input for the development of budgetary and financial goals; support short- and long-term goals and develop methods for continued growth and operational success.
* Ensure office staff members are trained and versed in all applicable information systems associated with the practice and assist with all transitions to EHRs.
* Foster a culture of continuous quality improvement, equity, inclusion, and operational efficiency.
* Identify and address performance and behavioral issues of staff; counsel and discipline according to policy.

REQUIREMENTS:

* Ability to take immediate action, shift between tasks, and adapt to various situations and change; driven by new ideas and methods.
* Ability to realize practical results, maximizing both efficiency and ROI of time, talent, and resources; ability to analyze all aspects of a situation to make consistently sound and timely decisions.
* Five-plus years in healthcare administration management; management in orthopedics is preferred.
* Solid financial acumen.
* Track record of building and maintaining positive culture and relationships; ability to influence people to believe in a vision, purpose, and direction.
* Exceptional communication skills with a servant-leader approach; ability to quickly recover from adversity.
* Ability to lead a team and work effectively across multiple departments; ability to plan, organize, and prioritize multiple initiatives.

* General administrative skills with the ability to lead ongoing and overlapping projects and direct multiple projects simultaneously.
* Bachelor's degree in business administration, healthcare administration, nursing, or a related field is required; a master's degree is preferred.

COMPENSATION:

Compensation for this full-time exempt position will be commensurate with experience including a competitive base salary, bonus opportunity, and competitive benefits package