Inbound Customer Service Representative #4377

Lee Enterprises   Tulsa, OK   Full-time     Call Center / Customer Service
Posted on January 6, 2022
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Part-time Inbound Customer Service Representative
Tulsa, OK, USA Req #4377

Lee Enterprises is seeking experienced Part-Time Customer Service Representatives to join our fast-paced call center located in downtown Tulsa!

Potential shifts would be scheduled during operating hours of 7:00 am to 5:00 pm Monday-Friday and 6:00 am to 11:30 am on Saturday and Sunday.

Opportunity for you to work from home after your first week of training.

All part-time positions come with paid time off and sick leave.

What you will be doing:

Answering phones with polite, courteous and professional manner

Address everything from billing to delivery to digital

Ask probing questions to identify customer issue or concern

Knowing when to escalate an issue or concern

Provide online support for current print and digital subscribers

Handle all calls with customers so that the customer is 100% satisfied when the call ends

Maintain customer satisfaction ratings outlined in company policy

Meet or exceed minimum performance standards outline in company policy

Ideal candidates will have:

High school diploma or equivalent

Superior phone etiquette skills

Excellent verbal and written communication skills

Ability to multi-task while maintaining on-call accuracy

Familiarity in Outlook and Word

Ability to sit for extended period of time

Willingness to work flexible schedule including day, evening, weekends and holidays

Ability to type 30 WPM without errors

At least 1 year experience in customer service preferred

Come join Lee Enterprise's team in servicing customers nationwide, a seat is waiting for you!